Category: Franchising News

What Makes Pet Supplies Plus The Best Pet Franchise?

Simply put, we had a stellar performance in a year that walloped the rest of the retail sector. Our Average Unit Volume (AUV), or the average annual sales across all of our locations, grew by leaps and bounds in 2020 to $2.4M*, up YOY from $2.2M. This proves, once again, that Pet Supplies Plus is the best pet franchise to own even in volatile market conditions.

Our Customers Love Our Omni-Channel Shopping Choices

People love pets, and our customers (we call them neighbors) spent even more time with their furry family members during the pandemic. As a source of love, comfort, relaxation and exercise, pets played a huge role in helping people get through COVID-19. As our AUV shows, pet owners returned the love by shopping for lots of creature comforts. Known for our innovation, we pivoted quickly to adapt to evolving consumer needs, proving our chops as a leading pet franchise. By offering omni-channel shopping options, our stores were able to keep providing our community with high-quality food, accessories and services they needed to keep their pets happy and healthy. 

Convenient online shopping with fast curbside pickup, as well as traditional click and ship delivery options, helped ensure the pets and people who love them got what they wanted when they wanted it. And unlike big-box stores, we offer our neighbors a friendly, knowledgeable mom-and-pop vibe with the most sought-after brand names in pet food and supplies. It’s a tail-wagging combination that continues to make us a best franchise to own.

Why a Pet Supplies Plus Franchise Opportunity Is Unbeatable

Franchises tend to do well in uncertain times because of many factors—commercial real estate becomes more readily available, investors are looking for fresh opportunities, and entrepreneurs are seeking proven brands with name recognition, stable day-to-day operations and solid corporate support. Pet Supplies Plus has an outstanding reputation not only among its customers but also its Franchise Owners. “From marketing to merchandising and everything in between, the support we get from Pet Supplies Plus is phenomenal,” says Brian Rolf, former Marine and current Pet Supplies Plus Multi-Unit Franchise Owner. 

As Top Dog, We Go The Distance

SVP of Franchising and Stores, Nick Russo, knows how hard Pet Supplies Plus has worked to grow a brand that inspires passion and loyalty from its Franchise Owners and believes that strong leadership will continue to drive exceptional momentum in the decade to come. “Our growth at Pet Supplies Plus over the past five years has been nothing short of extraordinary,” Nick said, “but as I look back celebrating store number 500, and in the same week celebrating store 501, 502, and 503, with over 200 stores in the pipeline still yet to open, we’re on path to hit 900 stores plus in the next five years.” See more here.

2021 is off to a great start!

  • In Q1 new neighbors are shopping 60% more than 2020.
  • Over the last 52 weeks we have seen 1.4M new neighbors.
  • Average Ticket has grown 2.7% YTD
  • Transactions have grown 17% YTD
  • Sales have grown ~20%

Find Your Forever (Franchise) Home

The industry knows a winner when it sees one—that’s why we’ve already scored top honors as Entrepreneur’s Fastest-Growing Franchises in 2021, ranking at 61st of 150 Franchises. Our strong financial performance, incredible corporate support, and our reputation as a passion-driven brand makes this the ideal time to join our Franchise Family. Don’t miss out on your chance to own your territory and be a part of the pet franchise brand that wins best-in-show year after year.

See available territories.

With more than 30 years of experience in the pet industry and a huge footprint as the biggest chain of independently owner pet store franchises, we know pets and the people who love them. If you’re ready to join our pack, fill out the form below to get started.

*This information can be found in Item 19 of the 2021 Franchise Disclosure Document issued by PSP Franchising, LLC. The data reflects the calendar year beginning January 1, 2020, and ending December 31, 2020, and shows the data for 220 Reporting Franchised Stores which were open and operating for 12 months as December 31, 2020. There is no assurance you will do as well. If you rely upon our figures, you must accept the risk of not doing as well. This is not an offer to sell you a franchise. Franchises are offered by prospectus only. Franchises are not currently offered in MN, SD, and VA.

Franchise Group, Inc. to Acquire Pet Supplies Plus for $700 Million

Franchise Group, Inc. (NASDAQ: FRG) (“Franchise Group” or the “Company”) today announced that it has entered into a definitive agreement under which it will acquire Pet Supplies Plus (“PSP”), a leading omnichannel retail chain and franchisor of pet supplies and services, in an all cash transaction valued at approximately $700 million from affiliates of Sentinel Capital Partners (the “Transaction”). Additionally, the Company estimates that the net present value of the tax benefits related to the Transaction are expected to be approximately $100 million. The Transaction is expected to close in March 2021 and result in systemwide annualized revenue for Franchise Group, defined as total sales for both franchise and Company units, of more than $3.6 billion.

Founded more than 30 years ago, PSP is a mature and rapidly growing pet industry franchisor with a footprint of more than 500 locations, of which almost 60% are franchised. PSP is the leading franchisor in the pet industry, with superior unit economics and a turnkey franchise system driving a backlog of more than 185 new stores in various stages of development nationwide. PSP has a diversified revenue model comprised of corporate store revenue, royalties and revenue from internal distribution to franchisees. Additionally, PSP has developed broad and deep omnichannel capabilities, offering its neighbors varied cost-competitive shopping options through its convenient neighborhood locations, direct-to-consumer local delivery and buy-online-pickup-in-store model.

Brian Kahn, President & CEO of Franchise Group said, “We look forward to welcoming Pet Supplies Plus, its management team, employees, franchisees and neighbors to Franchise Group when this Transaction closes. PSP adds another franchise concept with strong unit economics, diversification into an economically resilient and secularly growing pet industry, and a brand that has and will continue to experience robust unit expansion from its franchise system. The additional scale and diversification that PSP will afford Franchise Group is expected to immediately lead to lower costs of capital and expanded free cash flow generation. We look forward to partnering with PSP’s outstanding and long tenured management team to accelerate their already ambitious expansion plans while leveraging Franchise Group’s best practice functions to drive incremental efficiencies.”        

For fiscal year 2020, PSP is estimating total systemwide revenue of approximately $1.2 billion, company revenue of over $825 million and Adjusted EBITDA of nearly $80 million.  Franchise Group estimates that the Transaction and the Financing, described below, will be immediately accretive to its Non-GAAP EPS in 2021. Franchise Group management will update its guidance inclusive of PSP upon closing the Transaction.

Closing of the Transaction is subject to the expiration or termination of the applicable waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as well as other customary closing conditions.

In connection with the signing of the definitive agreement, Franchise Group entered into commitments arranged by J.P. Morgan, Citizens Bank and Credit Suisse for $1.3 billion in new term loan credit facilities to refinance the Company’s existing term loan for its Buddy’s Home Furnishings, American Freight and Liberty Tax businesses and provide acquisition financing for the Transaction, including commitments from an affiliate of B. Riley Financial for up to $300 million in unsecured financings (the “Financing”).

B. Riley Securities served as financial advisor and Willkie Farr & Gallagher LLP served as legal counsel to Franchise Group.  Piper Sandler, North Point, and Baird served as financial advisors to Pets Supplies Plus and Kramer Levin provided legal counsel.

About Franchise Group
Franchise Group is an operator of franchised and franchisable businesses that continually looks to grow its portfolio of brands while utilizing its operating and capital allocation philosophy to generate strong cash flow for its shareholders.  Franchise business lines include Liberty Tax Service, Buddy’s Home Furnishings, American Freight and The Vitamin Shoppe.  On a combined basis, Franchise Group currently operates over 4,100 locations predominantly located in the U.S. and Canada that are either Company-run or operated pursuant to franchising agreements.

Full article originally published by Globe Newswire.

How The Top Pet Store Franchise Outranks The Competition

2020 has been challenging. That’s why, as the top pet franchise to own, we doubled down on our commitment to pets, pet owners, and our Franchise Owner family. The hard work paid off with two incredible wins as one of 2020’s Most Profitable Franchises and Top Franchises for Veterans according to the Franchise Business Review.

Why We Were Ranked One Of The Best Franchise To Own.

Starting with a list of nearly 300 franchises, Franchise Business Review pared down its selection to 35 top dogs with a reputation for offering both robust financial opportunity and high rates of Franchise Owner satisfaction. To be considered for the Most Profitable Franchise List, franchises must have an average Gross Annual Sales (FDD and self-reported) of more than $150,000.

A Salute To Our Veteran Franchise Owners

We’re equally thrilled about our second win as Best Franchise for Veterans. The criteria for judging was stiff— Franchise Business Review interviewed more than 2,500 veteran Franchise Owners across the nation. Responding to questions about corporate support, training and core values to profitability and work/life balance, veterans gave Pet Supplies Plus high marks across the board.

It Takes Loyalty, Grit And Passion

Successful franchises demand teamwork, discipline, leadership, and a commitment to community—all qualities and skills that veteran Franchise Owners’ value and practice. According to recent Small Business Administration statistics, 2.52 millionbusinesses  (roughly 9.1%) in the U.S. are veteran-owned.

Former Military Members Are A Natural Fit

Pet Supplies Plus Franchise Owner Brian Rolf was in the military for 20 years. He retired as a Marine Corps Officer in 2014 before opening his first store. Brian says, “I joke that flying an F18 and selling dog food, the skillsets are very similar.” He believes that strong relationships, trustworthiness and effective processes are key. “The military definitely helped me, not just for Pet Supplies Plus but in life, to develop my leadership techniques. And that conveys every day to how we lead the team here, how I develop my subordinate leaders, and how we organize and run operations,” he says.

And while Brian brings military-honed leadership and operations skills to his Pet Supplies Plus franchises, he knows he’s not on his own. “From marketing to merchandising and everything in between, the support we get from Pet Supplies Plus is phenomenal,” he says.

See why 2020 has been a banner year for our brand.

Year In, Year Out, Our Passion Pays Off

Our commitment to our Franchise Owners, and their commitment to their neighbors and their pets makes us one of the best franchises to own. Besides the Franchise Business Review rankings, we’ve also been named:

  • Entrepreneur’s #1 Pet Store Franchise 6 years running  
  • Entrepreneur Best of the Best in 2020 
  • In the top 100 franchises ranked on the Franchise Times Top 200 list

Our Franchise Owners are the heart and soul of our award-winning pet store franchise, and their dedication is reflected in our continued growth, industry recognition, and ownership satisfaction. With our $2.2M AUV and exponentially rising consumer demand, it’s a great time to join a franchise that’s a leader in the $75B pet industry.

Don’t miss your chance to join our award-winning pack!

Why A Top Pet Franchise Leads The Pack This Year.

Without a doubt, 2020 is no ordinary year—but we’re no ordinary pet store franchise. Despite pandemic lockdowns and roller-coaster markets, we’re racking up wins as a top pet franchise to own, including our new ranking of #99 on the Franchise Times Top 200+ list. We have been on the Franchise Times Top 200+ list since 2004.

The Franchise Times 200+ list is an authoritative snapshot of the 200 largest U.S.-based franchise companies as measured by systemwide sales across all company and global franchised units. According to Franchise Times, “the top-ranking 200 brands grew sales by 4.5 percent, a whopping $30.1 billion, for a grand total of $702.9 billion. That represents a slight acceleration from last year, when the top 200 grew sales by 4.2 percent.”

We just keep fetching more awards.

People love their pets, and pet people love us! Our loyal relationships—between us and our Franchise Owners, and between our employees and customers— help keep our list of accolades growing. In addition to our Franchise Times 200+ ranking, we are delighted to share these top honors:

  • #104 of the top 150 franchises on Entrepreneur’s Top Growth Franchises
  • Entrepreneur named us #1 Pet Store Franchise 6 years running
  • Named Entrepreneur Best of the Best in 2020 

A Breed That Goes The Distance.

Yes, there’s a lot going on right now, but our pets have been a bright spot in an otherwise challenging year. In a recent interview on, Pet Supplies Plus CEO Chris Rowland talked about why our pet store franchises are such a good addition to portfolios even in tough times. “We’ve always been a recession-resistant franchise, and our strength and stability during 2020 has only solidified our brand’s track record of success,” Rowland said.

Harnessing People-Powered Passion.

The secret to that ongoing success? Our incredible pet store Franchise Owners who have stepped up to meet the changing needs of our neighbors during the pandemic. Franchise Owners’ and their employees’ commitment to providing the best products, services and overall customer experience is a huge part of everything we’ve achieved. “Retail works when it is powered by passion-driven individuals who genuinely love what they do and who they do it for,” said Rowland.

How Doing What You Love Brings Rewards.

Our Franchise Owners are pet owners and pet lovers themselves—they know the happiness pets bring to everyday life and relish the opportunity to be a part of the community by providing great products and outstanding service to their neighbors. Multi-unit Franchise Owner Paul Bechel says that happy customers are a big part of what he enjoys about the business.

Behind-The-Scenes Franchise Owner Support.

And it’s not just the fun of helping pet lovers that attracts prospective pet store Franchise Owners. Strong corporate support and a proven business model power our growth and resilience.  Rowland says, “One of the reasons pet-passionate candidates are joining Pet Supplies Plus is because of our continuous growth and innovation benefits, both for our locally-owned stores and corporate locations.” Lori Nebel, a Multi-Unit Franchise Owner, couldn’t agree more and loves how smart corporate support helps her spend less time with finicky backend work and more time with the customers –and animals–she cares about.

We Run With The Big Dogs.

From the start of the pandemic, we have been an essential industry and stayed ahead of the pack when it comes to adapting to new and in-demand trends in retail shopping. We offer omni-channel shopping options that include online ordering with curbside pickup to free same/next-day delivery. This speed and flexibility help us compete with major online retailers while solidifying our reputation as the one-stop local destination for devoted pet owners.

Pets are a $75B industry and growing. With our $2.2M AUV and steadily rising consumer demand, there’s never been a better time to invest in a pet store franchise.  With 30+ years of passion for pets and the people who love them, we’re ready to help you unleash success in your community. Don’t miss out to join our award-winning pack!

How Does a Top Pet Franchise Land on the Entrepreneur Top Growth Franchise List?

Our success is built on our 30+ year passion for people, pets and the hard work and dedication of our amazing Franchise Owners. We’ve just been ranked #104 in the top 150 franchises in the first-ever Entrepreneur Top Growth Franchise List. This is a newly created accolade that showcases franchises with positive franchise unit growth (at least 5 units) in North America from July 2016-July 2019.

With more than 500+ stores nationwide and no plans to slow down, we couldn’t be prouder of our Franchise Owners and our corporate team for helping us achieve alpha-dog status in the pet industry.

Own the brand that continues to outrun the competition.

We’re also honored to add another ranking as one of the best franchises to own to our awards shelf —The Entrepreneur’s 41st annual Franchise 500 ranking right next to our win as Entrepreneur’s #1 pet store franchise of 2020—a ranking we’ve held for 6 years running.

The Entrepreneur’s 41st annual Franchise 500 ranking was no walk in the dog park, either. More than 1,100 companies competed in the “Best Of” category, and those that rose to the top reveal latest trends as well as franchises that continue to evolve to keep going strong year after year. The ranking criteria included:

  1. Costs and Fees
  2. Size and Growth  
  3. Support and Training  
  4. Brand Strength  
  5. Financial Strength and Stability  

Get in on a business model with sustainable growth.

The Entrepreneur Top Growth Franchise Award proves our Franchise Owners have what it takes to really go the distance. “By maintaining steady, sustained growth over several years, these franchises have demonstrated that they have the systems in place to support their Franchise Owners and help them become successful,” says Jason Feifer, Entrepreneur’s editor in chief.

Jason also acknowledged that current conditions are unpredictable but stressed that history can be a good indicator of future performance. “As these and other companies around the country face unprecedented challenges, they may see their growth slow, but that record of success could prove more important than ever,” he added.

The numbers are in our favor, now more than ever.  

Our strong $2.2M AUV* helps us lead the pack in the rapidly growing pet industry. Our commitment to be the go-to pet resource in communities nationwide continues to make a Pet Supplies Plus franchise opportunity attractive to new investors and current store owners.

Why is now the right time to invest in our pet store franchise?

Demand is booming.

Pet lovers love spending money on their pets, and Franchise Owners keep adding additional stores due to their success. The pet industry is an essential industry during COVID-19, and we adapted our business model to pandemic-related challenges to help us keep our Franchise Owners, employees, neighbors and pets safe, healthy and happy.

Neighbors know and trust us.

We combine big box store selection with a small-town pet shop vibe to create a place that our neighbors know and trust for great service and selection. But behind the scenes, it’s our strong business model and steadfast support for our Franchise Owners that make us one of the best pet franchises to own.

We’re growing faster than a greyhound. Join us.

Don’t miss out on this chance to join our pack while doing what you love.

According to

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Top Pet Franchise Scores High in Franchise Owner Satisfaction in Franchise Business Review

Here at Pet Supplies Plus, the happiness of our Franchise Owners is a top priority and a key part of our continued success in this $75 billion pet franchise industry. We are thrilled to share the results of the Franchise Business Review survey, which was completed by 69% of our Franchise Owners. The survey measures many aspects of our business, including categories like training and support, leadership, franchise owner community and financial opportunity.

Our Franchise Owners rated these areas the highest:

  • 87% enjoy the organization
  • 87% enjoy the pet business
  • 85% would recommend us
  • 84.3% are active participants in our franchise
  • 84.2% respect our franchise

Even better, we scored impressive year-over-year record numbers in the survey. If a category grows over 5 points from 2019, it is referred to as exceptional growth. We are so proud to share that our overall satisfaction ranking jumped from 67.5% in 2019 to 74.1% in 2020! This deserves a huge thank you to our Franchise Owners – our tails are wagging with pride.

Big dog numbers from a big 2020.

Despite the uncertainty in the world, one thing is for sure: people are crazy about their pets and our sales prove it. With our unprecedented growth and significant profit potential, it’s no wonder our Franchise Owners are experiencing our best year yet — and we’re just getting started.

Omni-channel shopping gives pet lovers choices.

Even with the challenges of COVID-19, Franchise Owners are enjoying their jobs and neighbors are able to buy the food and supplies for the pets they love in ways that are the most convenient and safe for them.

Now’s the time to hop on board with us.

It Ain’t Nothing But a “Bark” Thang

Finding a business is akin to a PT job. But what if you could find one that meets many of the criteria that are at the top of people’s lists of desired attributes in a business? In addition, it is within an industry that is not only exploding but is beloved by millions? 


Let’s begin with why most people want a business:

  • Independence / Work for themselves
  • More control over their lives
  • Build an asset

Hands down the #1 reason clients tell me they want to own a business is b/c they want to work for themselves! 
What is the fastest growing segment in franchising? Pets!

Why do people want pets:

  • Humans need for love & friendship
  • Keep them active
  • They make good friends

According to the 2019-2020 APPA National Pet Owners Survey, 67% of U.S. households own a pet, which equates to 84.9 millions homes. In 1988, the first year the survey was conducted, 56% of U.S. households owned a pet.” – American Pet Products Association

Pair these two and you have the perfect set of reasons people want to own a pet focused business. But which one?

There are many franchises popping up to fit the need of this exploding industry – but which brand has tested the long road of ups & downs to now be granted an esteemed marketing phrase – National Brand Recognition: Pet Supplies Plus

With over 500 locations and franchising since 1990 (that is 30 years to those of who still think of 1990 as ‘yesterday’). This well established brand has proven itself time and time again. Semi-Absentee Business; Strong concept with year over year growth; Strong numbers – as the avg unit volume is 7 figures; Strong franchise validation – and how franchisees are showing this validation is by buying up more locations. These attributes are why Pet Supplies Plus is the fastest growing franchise in the pet industry for a few years running.

Because of their successful approach to the business and the knowledge of the industry, Pet Supplies Plus has a few awards under their belt. In 2019 Entrepreneur Magazine awarded them within multiple rankings on their prestigious, 40th Annual Franchise 500® list! This included No. 1 in the pet-store category for the fifth consecutive year and No. 46 overall among all franchise concepts. Very impressive.

Pet Supplies Plus is also an essential industry. They have supplied customers with online ordering & contactless pick up or delivery so that the furry and non-furry family members can be taken care of during this time. Not only do they have pet food and supplies but they offer dog grooming and self-serve dog wash. Multiple revenue streams are important factors on the list of business attributes that have higher success rates.

We love our pets! “American’s will spend $75B on their pets this year.” – Fortune

Pet owners want convenience in a friendly and knowledgeable environment and Pet Supplies Plus has this community aspect built in. Pet Supplies Plus sits in the ‘sweet spot’ where the product selection of big box stores, the savings of grocery stores and the knowledge and neighborhood feel of Independent pet stores converge.  

What are some of the other desirable features:

Scalability – this business can be easily replicated as there are not many moving parts.

Full In-House Support from real estate and marketing to training and inventory – corporate is known for the detailed, hands-on approach to making sure that franchisees are fully welcomed into the family of ownership with a comprehensive approach to all the needs of a new to a seasoned franchisee.

Low Employees & Simple Training – owning a unit does not take many employees, about 4-5 per unit. In addition, owners are not relying on high level training or certifications for the positions. They are easily teachable positions. This lends to less employee complications & hassles.

Rewarding fun and friendly lifestyle business – the employees like to work here, the customers like to come in as it becomes like family and the owners feel rewarded by owning something they enjoy, and helping the community at the same time. As a semi-absentee business owner Pet Supplies Plus provides a well balanced diet of work & play.

Next time you see someone and their pet, think about how much they’re loved and what owners will do for their happiness – the pets and their own!

Article originally published by Franchise Journal. Full article here.

What hot pet industry opportunity did we spot at Global Pet Expo 2020?

Our tails are still wagging with excitement after attending the Global Pet Expo in Florida, presented by the American Pet Products Association and Pet Industry Distributors Association. This dynamic expo featured a show floor spanning over 354,000 net square feet of exhibit space with the hottest, most innovative pet products on the market today. It was truly amazing.

This premier event is only open to independent retailers, distributors, mass-market buyers and other qualified professionals. Knowing that ahead of time, we spotted an opportunity to share our passion for helping independent pet store owners, without losing their local appeal through a partnership with Pet Supplies Plus.

We lunched, learned and connected.

To get the conversation started, we hosted a lunch n’ learn. The topic was our Independent Pet Conversion Program that we developed to partner with independent pet store owners. “We met several terrific independent pet store owners from all over the country who quickly recognized the value in partnering with the nation’s largest network of independently owned and operated pet stores,” says Vice President of Stores, Nick Russo.

As the largest chain of independent pet store owners and operators in the country, our program gives independent pet store owners the opportunity to offer more products, greater variety and better prices to reward existing customers and attract new ones. Plus, they get the buying power of almost 500 stores, as well as best-in-class marketing, merchandising and tech support to keep their stores running strong.

“We know that competition with local independent pet stores makes it tough to move into just any town in the U.S.,” says Russo. “We’d rather create a win-win where the strong relationships in the community stay intact and we give them the full backing of our billion-dollar brand.”

That’s the beauty of franchising with us. Yes, we are the nation’s top pet store franchise, but we stay true to helping each Franchise Owner be an even bigger part of their local neighborhood and a big part of our pet-loving family. Want to learn more about our Independent Pet Conversion Program? Visit our program landing page here.

First-Ever Pet Supplies Plus Virtual Meet The Team Day a Success

There’s no challenge we can’t overcome here at Pet Supplies Plus. We weren’t about to let the COVID-19 pandemic put a damper on our Meet The Team Day, which is where Franchise Owner candidates visit our Corporate Office in Michigan to tour a local store with CEO Chris Rowland and meet the Corporate team. So, we went virtual and the response was phenomenal.

“It was the one of the best virtual conferences I’ve even been a part of,” said one of our Franchise Brokers. And the best part was that it resulted in two new Franchise Owner groups signing franchise agreements.  

We’re excited to welcome Jonathan, our first candidate to sign for a store in the Conroe, Texas area. He’s a veteran services executive in the technology industry with over 20 years of professional experience and ready to use his skills as a leading pet store franchise owner.

“The content was digestible, and it was supported with the right visuals and details. They got it right,” said Jonathan. “I had no doubt at the end that I was going to proceed.”

We’re also happy to welcome Janet and Michael, who signed franchise agreements to bring our pet store franchise to Northeast Illinois. Janet’s a passionate preservationist with over 25 years in research and development as a biochemical scientist, wellness expert, CEO, entrepreneur, inventor and speaker. Michael is just as interesting. He’s a native of Wales and was trained at the United Bristol Hospitals and United Sheffield Hospitals in neurology. He emigrated in 1970 to take up a research fellowship where he studied mechanisms of strokes and migraines. In 1981, he pioneered the use of the MRI.

“It was so engaging. They had an answer for every question we asked,” said Janet. “The process was so well thought out, and they survived the test of time—we made the right choice,” added Michael. As a recession-resilient franchise, pet lovers of all backgrounds see how Pet Supplies Plus adapts and thrives in any market as a team. We can’t wait to help Jonathan, Janet and Michael transform their careers and communities with our top pet franchise.

Adversity brings teams closer together

Nobody can predict the ultimate impact COVID-19 will have economically and emotionally. But Forbesexplains that, “Behavioral scientists have proven that the more arduous your collective journey, the stronger your team’s cohesion.”

Forbes goes on to say how economic downturns offer businesses certain advantages. “It may sound counter intuitive but the greater constraint investors place on their financial resources during economic downturn, the better their chance of success. If they can weather the downturn, they’ll be well positioned to reap the rewards of the next economic expansion.”

Our Pet Supplies Plus Franchise Owners and employees are family to us. We’re here to overcome any challenge together. Now’s the time to join us, and we’d love to have you join our pack of nearly 500 stores across the country.

Learn how you can attend our next virtual MTTD. Fill out the form below to get the ball rolling.


How does a recession-resilient franchise hit top dog sales?

Times are uncertain out there, but here at Pet Supplies Plus, one thing always remains stable — our passion for people, pets and performance continues to rise above the pack. Every day, our Franchise Owners and employees are working extra hard to make a difference for our neighbors during the COVID-19 pandemic.

CEO Chris Rowland says it best. “You’re doing an amazing job. In a very short period of time, the stores have embraced our service, and neighbors are loving the convenience of it. The execution has been phenomenal,” says Rowland.

Watch his video here to see one of his latest addresses to our incredible pack of Pet Supplies Plus Franchise Owners and staff members.

Pets are huge and so are our numbers

Our stores offer omni-channel shopping options so pet owners can purchase everything they need to keep their pets happy and healthy. From in-store shopping while observing social distancing (or about the length of two Labradors) and online ordering to using free same/next-day delivery and curbside pickup, we make it easy for customers to shop the way they want. It’s no surprise that our Franchise Owners are busy reaping the rewards of the $75B pet industry.*

Over the last couple of months, the response from neighbors to our omni-channel shopping options have been incredible – and it shows in our numbers:

  • Online ordering has rapidly increased since January 2020. We’ve grown 2,275% in online sales from January to April 2020.
  • Online order size is up. We’ve seen a 7% increase in delivery basket size and a 9% increase in curbside pickup basket size.
  • Curbside pickup is on the rise. Overall, this service has increased by 151%.

These spectacular numbers are a tribute to our best-in-show service and support in everything we do. The combination of our booming demand and omni-channel shopping options make us uniquely poised to keep leading the pack, no matter what’s going on in the market.

If you’re looking to unleash your inner entrepreneur and be part of an essential community of pet lovers, now’s the time to join us.

Do you want to learn more about our recession-resilient franchise? Fill out the form below, and one of our franchise development directors will be in touch.