Here at Pet Supplies Plus, the happiness of our Franchise Owners is a top priority and a key part of our continued success in this $75 billion pet franchise industry. We are thrilled to share the results of the Franchise Business Review survey, which was completed by 69% of our Franchise Owners. The survey measures many aspects of our business, including categories like training and support, leadership, franchise owner community and financial opportunity.
Our Franchise Owners rated these areas the highest:
- 87% enjoy the organization
- 87% enjoy the pet business
- 85% would recommend us
- 84.3% are active participants in our franchise
- 84.2% respect our franchise
Even better, we scored impressive year-over-year record numbers in the survey. If a category grows over 5 points from 2019, it is referred to as exceptional growth. We are so proud to share that our overall satisfaction ranking jumped from 67.5% in 2019 to 74.1% in 2020! This deserves a huge thank you to our Franchise Owners – our tails are wagging with pride.
Big dog numbers from a big 2020.
Despite the uncertainty in the world, one thing is for sure: people are crazy about their pets and our sales prove it. With our unprecedented growth and significant profit potential, it’s no wonder our Franchise Owners are experiencing our best year yet — and we’re just getting started.
Omni-channel shopping gives pet lovers choices.
Even with the challenges of COVID-19, Franchise Owners are enjoying their jobs and neighbors are able to buy the food and supplies for the pets they love in ways that are the most convenient and safe for them.
Now’s the time to hop on board with us.