Times are uncertain out there, but here at Pet Supplies Plus, one thing always remains stable — our passion for people, pets and performance continues to rise above the pack. Every day, our Franchise Owners and employees are working extra hard to make a difference for our neighbors during the COVID-19 pandemic.
CEO Chris Rowland says it best. “You’re doing an amazing job. In a very short period of time, the stores have embraced our service, and neighbors are loving the convenience of it. The execution has been phenomenal,” says Rowland.
Watch his video here to see one of his latest addresses to our incredible pack of Pet Supplies Plus Franchise Owners and staff members.
Pets are huge and so are our numbers
Our stores offer omni-channel shopping options so pet owners can purchase everything they need to keep their pets happy and healthy. From in-store shopping while observing social distancing (or about the length of two Labradors) and online ordering to using free same/next-day delivery and curbside pickup, we make it easy for customers to shop the way they want. It’s no surprise that our Franchise Owners are busy reaping the rewards of the $75B pet industry.*
Over the last couple of months, the response from neighbors to our omni-channel shopping options have been incredible – and it shows in our numbers:
- Online ordering has rapidly increased since January 2020. We’ve grown 2,275% in online sales from January to April 2020.
- Online order size is up. We’ve seen a 7% increase in delivery basket size and a 9% increase in curbside pickup basket size.
- Curbside pickup is on the rise. Overall, this service has increased by 151%.
These spectacular numbers are a tribute to our best-in-show service and support in everything we do. The combination of our booming demand and omni-channel shopping options make us uniquely poised to keep leading the pack, no matter what’s going on in the market.
If you’re looking to unleash your inner entrepreneur and be part of an essential community of pet lovers, now’s the time to join us.
Do you want to learn more about our recession-resilient franchise? Fill out the form below, and one of our franchise development directors will be in touch.