Interest in Pet Supplies Plus and Wag N’ Wash is growing, with the brands having more than 900 franchise inquiries in the first half of 2026. What makes a strong Pet Supplies Plus owner comes down to how you lead, grow, and connect with your community.
What Does the Ideal Pet Supplies Plus Franchise Owner Look Like?
Pet Supplies Plus calls our customers “neighbors” for a reason: each store is built to serve its local community. In a model like this, the owner’s leadership shapes the experience as much as the products do.
Our franchise owners come from many backgrounds, including corporate leadership, military service, other franchise concepts, and active retirement. What they share is a set of core traits:
- A strong drive to succeed and a proactive approach to growth
- Management and leadership skills to build and develop a team
- A commitment to customer engagement and service
- A track record of professional achievement
- An understanding of the benefits and obligations of a franchise relationship
- A passion for people and their pets
Community involvement is also a core part of the role. Pet Supplies Plus supports local engagement through pet adoption events, animal welfare partnerships, and fundraising initiatives. Franchise owners who take part in these community programs build local trust that carries back into the store.
Can First-Time Business Owners Succeed With Pet Supplies Plus?
Yes. You don’t need prior pet industry or franchising experience. Management or retail experience can be helpful, but it is not a requirement.
New franchise owners begin with comprehensive, hands-on training in store operations and customer service. Training also covers how to staff the store, with employee training modules and online education programs that help owners build and develop their teams.
Support ramps up as opening day approaches. A set-up crew helps install racking and stock the shelves, while district team leaders guide owners through ordering, POS setup, and grand opening programs. After launch, field teams and leadership stay involved as the business grows.
Pet Supplies Plus has been named Entrepreneur’s top pet franchise for 11 consecutive years and ranked #31 overall on the 2026 Franchise 500. With that track record, first-time owners can confidently step into a playbook already tested across hundreds of markets.
Is Pet Supplies Plus a Good Fit for Multi-Unit Investors?
For investors looking to build a portfolio, Pet Supplies Plus offers several paths to growth:
- Recognized for multi-unit ownership: Ranked #13 on Entrepreneur’s 2026 Top Brands for Multi-Unit Owners list
- Proven scale: More than 725 locations nationwide, with more than 20 additional stores planned across both brands by the end of 2026
- Multi-brand flexibility: The addition of Wag N’ Wash allows for expansion into grooming and self-wash services
- Reduced cost: Existing franchise owners adding stores may qualify for a reduced franchise fee of $35,000
Whether you’re adding a second store or building a regional portfolio, the system is designed to grow with you.
Ready to see where you fit? Connect with the Pet Supplies Plus team to explore available territories and ownership paths.
FAQs
Q: Do I need previous pet industry or franchising experience to become a Pet Supplies Plus franchise owner? No. Pet Supplies Plus provides the systems, training, and support needed to open and operate a store. Management or retail experience can be helpful, but strong leadership, a commitment to customer service, and community engagement matter most.
Q: What kind of training and support do Pet Supplies Plus franchise owners receive? New owners complete comprehensive, hands-on training in store operations, customer service, and team development before opening. Ongoing support from district teams and leadership covers site selection, store design, merchandising, marketing, and day-to-day execution as the business grows.
Q: Can I own multiple Pet Supplies Plus locations? Yes. Pet Supplies Plus actively supports qualified owners interested in multi-unit and multi-brand ownership, including adding Wag N’ Wash to their portfolio. The brand ranked #13 on Entrepreneur’s 2026 Top Brands for Multi-Unit Owners list.
