Omni-Channel Shopping (Video Transcription)

“Our neighbors are really looking for that convenient hassle-free way to get goods and services for their pets. One of the things that we’ve done is really focused on making sure that we have an omni-channel online offering that provides for in-store pickup, curbside pickup, as well as delivery and then those neighbors also have the opportunity to be able to come back in for services such as grooming, pet wash, and nail trims and so forth. And by making it all about the neighbor and how they want to shop, that’s what allows us to remain relevant and give them products and services they look for, for their pets.” – Miles Tedder

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