Neighbor Focus (Video Transcription)

“We have this sense of spirit in our stores and actually anywhere in the company where you are empowered to whatever you can, to make a neighbor happy, grow the business. That spirit you can feel, whether you’re in a franchise store or a corporate store.” – Michelle Hardin

“It doesn’t matter if you’re at Pet Central, the stores, a franchisee, everybody has this relentless focus on the neighbor. Everybody is tapping into, “How do I connect with this neighbor in a unique way and build a connection that’s lasting?” ” – Adam Vincentini

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